The number of foreigners working in Japan continues to increase, in an ever expanding range of industries and occupations. The service industry is one area where foreigners work daily with ordinary Japanese people, doing the same work as other Japanese workers, and are expected to have a higher level of Japanese language skill and Japanese-style hospitality. This book addresses the customer service mindset and the basic rules of honorific language first. From there, you can learn practical Japanese for a variety of business types and situations. Each unit offers practice exercises of basic phrases with audio clips. By practicing from English to Japanese, you can quickly find appropriate phrases in a conversation. Consists of 92 units to introduce more than 700 phrases. Studying with this book will help you develop the practical communication skills necessary to work in Japan with Japanese language.